Customer Success Manager

About the role

Support customers and candidates through clear onboarding, proactive communication and practical problem-solving. Support job seekers and employer clients. Help people make progress while setting realistic expectations.

What you’ll do

• Guide onboarding, explain service scope and agree on realistic next steps.
• Maintain timely communication and accurate records of needs and commitments.
• Resolve questions, coordinate escalations and follow through with internal teams.
• Monitor engagement and satisfaction; identify risks and provide relevant support.
• Share recurring feedback and improve help materials and customer processes.

What you bring

• Experience supporting customers, managing relationships or delivering client services.
• Clear communication, active listening and sound professional judgment.
• Ability to organize follow-ups, handle difficult conversations and set honest expectations.
• Comfort with a CRM or support platform and protecting customer information.

What success looks like

• Customers understand their next steps and receive consistent follow-through.
• Issues are resolved or escalated with clear context and ownership.
• Recurring questions lead to better onboarding, help content and service improvements.

Nice to have

Recruiting, career services, SaaS, account management, customer education or knowledge-base writing. Customer support, hospitality and education may provide relevant experience.

Working hours & location

This is a full-time, remote role. We prefer working hours aligned with UTC−5 (UTC−4 during daylight saving time). Other U.S. time zones also work. You can apply from any time zone if you can overlap with U.S. working hours.

Tell us how many hours you can commit each week in your application.

Compensation & benefits

Salary range: US$30,000–40,000 / year.

• Work remotely. Work from your country, with no office commute and overlap with U.S. working hours.
• Flexible scheduling. Plan your working day around agreed team overlap and delivery commitments.
• Meaningful ownership. Take responsibility for projects and see how your work improves the candidate and customer experience.
• Develop your skills. Build experience through practical projects and collaboration across engineering, design, operations and growth.

About careercodecracked

careercodecracked helps people improve their job search, from positioning their experience to preparing for interviews. We create practical career guides, tools and services that help candidates understand their next step. We’re hiring people to build those products and support the people who use them.

Your application

Send your CV link, relevant experience, salary expectation and weekly availability, along with one answer about your work. We’ll review your application and contact you by email about next steps if you’re shortlisted.